Bring the item to one of our shops within 30 days of purchase and we'll either:

• refund you through a gift card
• exchange the item for something else

We are unable to offer you an exchange or refund if you do not have a receipt or delivery note.

Let the Partner at the till know it was a gift when you are returning or exchanging the item.

Please note if you send the gift back to us we can only refund the original purchaser.

Items must:

• be unused and in their original condition (including all labels and tags intact)
• not contain personal data or have been manufacturer-registered (for phones, tablets, computers, etc)

For damaged or items not working properly, please visit a John Lewis shop for support or ask the purchaser to contact us to agree a resolution. When they contact they can also give you permission to agree a resolution if easier.

There are some items that we can't return or exchange unless faulty – read our returns policy to find out more.