Unfortunately, The Floor Room (TFR) went into administration and closed its concessions in our shops on Friday 9 August. PwC are the appointed Administrators.
We know this has been an incredibly worrying time for TFR's customers. We value the trust that customers place in us and have promised to do all we can to help. By working very closely with TFR's administrators, our priority is to make sure that the customers who placed orders in our shops aren’t left out of pocket.
TFR’s administrators remain the first point of call for enquiries, via their website (pwc.co.uk/thefloorroom). There, customers can find information to help them make a claim, such as arranging a refund via credit card companies or a finance provider.
For customers who don’t have these options available, we’ll act as a safety net to make sure they get their money back. The administrators will be in touch with each customer to set out the process for making a claim (the information can also be found on the administrators’ website), and we’ll be here to support every step of the way.
If you have any questions regarding your eligibility for a refund from John Lewis, please get in touch with us on 0345 604 9049.
Introducing The Floor Room
Exclusively at John Lewis & Partners
Our partnership with The Floor Room brings you the best possible fitted flooring service.
Alongside a diverse selection of carpets and hard wood flooring, The Floor Room offers expert advice at our welcoming in store concessions and an easy-to-browse website to find the right flooring for you online.
Find your perfect flooring
Our partnership with The Floor Room brings an extensive selection of fitted flooring types
Carpet
From wool and wool blends to hardwearing manmade options, there’s a carpet for every home
Luxury vinyl
Durable, scratch-resistant and waterproof, luxury vinyl flooring comes in many stylish designs
Laminate
Practical laminate flooring makes it easy to enjoy the look of real wood, tile or stone flooring for less
Wood flooring
Made with natural wood veneers, engineered wood flooring is as beautiful as wood and can be refinished
Bring The Floor Room to your home
Book a personal consultation and an expert from The Floor Room will come to your home to help you plan and choose your dream floor.
The appointment is free and lasts between 45 and 90 minutes. Your flooring expert will bring samples for you to see, touch and even stand on. The appointment also includes professional measuring of your room or rooms, and a no-obligation flooring quote if you see something that you like.
Services
Whether you prefer to shop in store or online, The Floor Room makes it easy to choose the right fitted flooring for you
Free samples
Request up to four free flooring samples of your choice, delivered to your door in days
Measuring and fitting
Professional services available include measuring, flooring removal and flooring fitting
Expert advice
Get help planning your new fitted flooring from the experts at The Floor Room in-store concessions
Online visualiser
Upload a photo of your room to see an unlimited number of your favourite flooring options in place
Start planning your dream flooring
Making your ideal floor a reality is easy with The Floor Room, the complete store to floor service
FAQs – The Floor Room & John Lewis
Why have you partnered with The Floor Room?
Our partnership with The Floor Room simply means we can offer our fitted flooring customers more choice and a more efficient service, as well as easier access to experts for planning, choosing and fitting new flooring
How do I buy new flooring through The Floor Room?
Simply visit one of the 34 The Floor Room concessions in John Lewis shops to look at flooring samples and get expert advice, or browse and shop online at The Floor Room
I’ve already placed my order with John Lewis. What do I need to do?
Nothing at all. If your order has been accepted, your flooring project will continue as we agreed. Depending on timing, it will be completed by either John Lewis or The Floor Room to the very highest standards.
Will my local branch have a The Floor Room concession?
You’ll find The Floor Room concessions in all 34 John Lewis branches where we offer fitted flooring