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Track your electrical repair

Check your reference to track your repair

If your Repair Reference starts with a 3, use our partner's tracking site.

If it starts with a 2, continue below.

What you can track online

Our repair tracker online tool is for all repairs booked through our repair partner ServicePower. This includes Televisions and all Small Electricals such as laptops, small household appliances and wearable tech such as smartwatches. This does not include manufacturer arranged repairs for Large Electrical items such as Washing machines, Fridges, Cookers etc.

You will know your repair has been booked through ServicePower if you receive an email from NOREPLY@servicepower.com with a John Lewis and Partners Repair Receipt Ref.