Your purchase history

Online Orders

Your past online orders will appear in your JohnLewis.com account if you signed in before completing your purchase.

To record your order history, please sign in at the checkout stage. If you leave your computer for a period of time, you will be signed out automatically, and you may need to sign in again.

In-store purchases

If you’re a member of My John Lewis and presented your membership card while shopping in-store, you’ll also see a record of these purchases in your JohnLewis.com account. This keeps track of your in-store receipts, so you no longer need to keep paper copies.

We can display your store receipts for the last 6 years. If you have a product guarantee that lasts longer than 6 years, please save a copy for your records.

Returning a product for a refund or exchange is easy. Use our app to display the receipt you need and show it to a shop Partner. Your receipt will be updated to reflect the return. If you need a paper copy, you can print your receipts from your account page.