Product recalls and safety advice
The safety of our customers is paramount, so on this page you'll find details of any products which have been recalled either by us or our suppliers in case of an issue with quality or safety.
We also want to help you avoid accidents and injuries at home, so we've worked with leading organisations like RoSPA and Electrical Safety First to offer you advice and tips on how to use our products safely (links open in a new window; please note we can't be responsible for the content of external websites)
Product Safety for Baby and Child
Product Safety for Blinds and Windows
IMPORTANT SAFETY WARNING Product Recall
Kluster Party Game
Product Code: 76707601
Brand: Borderline Editions
Product sold from: 06/08/2022 to 25/03/2026
Borderline Editions are recalling the above product due to the product containing small, powerful magnets that may pose a serious health risk if swallowed, particularly to children.
This means there is a risk of ingestion which can cause internal injuries requiring urgent medical attention.
If you have bought this product:
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Stop using the product immediately
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Package up item
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Keep out of reach of children
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Return to your local John Lewis & Partners for a full refund.
Contact: John Lewis Customer Care on 03456 049049 (09.00-17.00 Monday to Friday)
We apologise for any inconvenience this product recall may cause you.
End date: 26/06/2026
IMPORTANT SAFETY WARNING Product Recall
The One for Your Eyes SPF 50 15ml
Product Code: 45450702
Brand: Hello Sunday
Product sold from: 23/05/2022 to 21/01/2026
Hello Sunday are recalling the above product due to a discrepancy in in the strength of the SPF stated on the product. This means there is a risk of the end user not getting maximum protection from harmful UVB rays.
If you have bought this product:
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Stop using the product immediately
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Package up item
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Return to your local John Lewis & Partners for a full refund or an exchange
Contact: John Lewis on 03456 049049 (09.00-17.00 Monday to Friday)
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused. End date: 16/04/2026
IMPORTANT SAFETY WARNING Product Recall
Philips 8000 Series PerfectCare PSG8130/80 Steam Generator Iron
Product Code: 85537422
Brand: Philips
Product sold from: 06/07/2024 to 21/08/2025
Batch Code(s): Extended to 2419-2441
Philips is extending the recall of the above product to include more batches due to a manufacturing defect in the weld seam of the boiler that generates the steam. The resulting steam leakage has the potential to cause burns or impact injuries.
If you have bought this product between these dates with the affected batch code:
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Stop using the product immediately
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Unplug the product from the mains outlet
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Let the product cool down
To check if your product is affected, you can register using the phone number below and receive a free of charge repair:
+44 20766 04440 [Monday-Friday 08:30-17:30]
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
End date: 21/03/2026
IMPORTANT SAFETY WARNING Product Recall
BabaBing! Una Highchair
Product Code: 31341003
Brand: Bababing Limited
Batch Code: BQ00249
Bababing is issuing a safety notice on the above product because the 4 screws holding the seat unit to the base module may become loose. This could result in the seat detaching from the base module. If this happens, the child could be injured.
If you have bought this product: Stop using the product immediately.
Check the batch code located on the seat pad care label. If your Highchair is affected, contact Bababing who will issue a free of charge repair kit.
Contact: Bababing customer service department on 01535 606871 or info@bababing.com
We're very sorry that it has been necessary to issue this safety notice, and for the inconvenience caused.
End Date: 02/03/2026
IMPORTANT SAFETY WARNING Product Recall
Brand: Boden
Product codes:
G4865MDN - 31212825 - 31212834
G5531DDN - 31211540 - 31211549
G5531MDN - 31210211 - 31210221
G5531PNK - 31210331 - 31210340
Trousers with the following purchase order P.O. numbers are affected:
- G5531 MDN – 660046, 660050, 660604
- G5531 PNK – 663497, 660604
- G5531 DDN – 662354, 662355
- G4865 MDN - 661419, 662938
Boden are recalling certain products within this range as a precaution because the button is cracking. One side of the waist poppers in these trousers can crack, potentially leaving sharp areas and creating a risk of scratches to the user.
To determine if your product is affected, please check if the P.O. number is one of the above listed affected numbers. This P.O. number can be found on the wash care label of the trousers, as shown in the image above.
If you have bought this product with the affected P.O. number:
Stop using the product immediately, and package up the item.
Return to your local John Lewis & Partners for a full refund or an exchange.
Contact
John Lewis on 03456 049 049 (09.00-17.00 Monday to Friday)
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
End date: 26/02/2026
IMPORTANT SAFETY WARNING Product Recall
Belkin Auto-Tracking Stand Pro
Product Code: 70430606
Brand: Belkin
Product sold from: 11/11/2024 to 19/11/2025
Model Number: MMA008
Belkin is recalling the above product due to a manufacturing defect, which may cause the
product’s lithium-ion cell components to overheat, posing a potential fire hazard
If you have bought this product between these dates with the affected model number:
MMA008 (showing on the underside of product, per above image)
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Stop using the product immediately
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Disconnect it from any power supply
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Visit Belkin Recall Page http://www.belkin.com/MMA008recall for detailed instructions on how to obtain a refund
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To safely dispose of the product, please follow the disposal guidelines on Belkin's recall page and any other instructions Belkin shares with you
For more information, please contact Belkin at 01933 770 254
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
End date: 23/02/2026
IMPORTANT SAFETY WARNING Product Recall
Wooden Roast Dinner Toy
Product Code: 75610228
Brand: John Lewis
Product sold from: 03/09/2025 to 24/11/2025
John Lewis is recalling the above product because the hook and loop fastening can detach, presenting a small part hazard. This means there is a potential risk of choking. If you have bought this product between the dates above:
Stop using the product immediately
Package up item
Return to your local John Lewis & Partners for a full refund.
Contact: John Lewis on 03456 049 049
(09.00-17.00 Monday to Friday)
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
End date: 17/02/2026
IMPORTANT SAFETY WARNING Product Recall
Good Grips Pasta Scoop Strainer
Product Code: 81251702
Brand: OXO
Product sold from: **17/05/2024 to 24/10/2025 ** OXO is recalling the above product due to a batch that contained a primary aromatic
amine (PAA) above the permitted level. Primary aromatic amines (PAA) are substances
that can be used in the production of certain dyes and pigments. This means there is a risk
of exposure to a potential carcinogen.
If you have bought this product between 17/05/2024 and 24/10/2025:
Stop using the product immediately
Package up item
Products purchased from John Lewis stores may only be returned to John Lewis stores for a refund. If
the product was purchased online, the customer can return via Waitrose or John Lewis with their order
number for a refund.
Contact: John Lewis on 03456 049 049 (09.00-17.00 Monday to Friday)
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
End date: 19/01/2026
IMPORTANT SAFTEY WARNING Product Recall
Jay Plus Booster Seat
Product Code: 31340401, 31340402
Brand: Maxi Cosi
Product sold from: 01/07/2025 to 23/10/2025
Batch Code: All
Maxi Cosi are recalling the above product due to a potential issue with one of the toys; a tree with a wire and three acorns. In rare cases, the wire may break, releasing the acorns. This means there is a potential risk of choking
If you have bought this product between these dates:
Stop using the toy tray immediately.
The Maxi-Cosi Jay Plus booster seat and its standard feeding tray (without the removable toy tray) remain completely safe for daily use.
Contact Maxi Cosi for more information about returning the item for a refund or replacement.
Contact by email: uk-consumercare@maxi-cosi.com
By phone: 0808 1890 522
End date: 15/01/2026
IMPORTANT SAFETY WARNING Product Recall
JoJo Maman Bébé Embroidered Cord Dungarees & Top Set, Cherry Printed Cord Dungarees & Top Set
Product Code: 49002784/5/6/7/8 - 49006424/5/6/7/8/9
Brand: JoJo Maman Bébé
Product sold from: 03/09/2025 to 25/09/2025
Batch Code: ALL
Jojo Maman Bébé are recalling the above product due to a problem with the way the popper fastenings are attached. This means there is a potential risk of either a part of the prong being accessible, leading to a scratch risk, or for them to become detached from the product, which could present a choking hazard.
If you have bought either of these products between these dates: 03/09/2025 to 25/09/2025
stop using the product immediately package up item return to your local John Lewis & Partners for a full refund or an exchange. Contact: John Lewis on 03456 049 049 (09.00-17.00 Monday to Friday)
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
End date: 31/12/2025
IMPORTANT SAFETY WARNING Product Recall
Joolz Hub2- Chassis
Product Code: HUB2CH-016488 to HUB2CH-016687
Brand: Joolz
Product sold from: 25/06/2025 to 24/09/2025
Joolz are issuing a safety notice for the above product because in rare cases, the front wheels of the stroller may detach from the chassis during use. This means there is a potential risk of the user losing control of the stroller and an injury occurring to the child or the person using the pushchair.
The affected strollers are limited to a specific batch (serial numbers from HUB2CH-016488 to HUB2CH-016687).
If your stroller falls within the affected range, please stop using it immediately.
As this is a Joolz branded pushchair please contact Joolz Customer Service directly using the contact details below to arrange a free replacement of the chassis and collection of the old one.
Contact: service@joolz.com or call Joolz directly on 02045252638
IMPORTANT SAFETY WARNING Product Recall
Philips 8000 Series PerfectCare PSG8130/80 Steam Generator Iron
Product Code: 85537422
Brand: Philips
Product sold from: 06/07/2024 to 21/08/2025
Batch Code: 2421/2422/2423
Philips is recalling the above product as a precaution due to a manufacturing defect in theweld seam of the boiler that generates the steam. The resulting steam leakage has thepotential to cause burns or impact injuries.
If you have bought this product between these dates with the affected batch code
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Stop using the product immediately
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Unplug the product from the mains outlet
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Let the product cool down
Scan the QR code to check whether your product is affected. Register the product to receive a free of charge repair. If you find it difficult to register via QR code, you can also register via the phone number below.
For more information, please contact Philips on: +44 2076604440 [Monday-Friday 08:30-17:30]
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
End date: 21/11/2025
IMPORTANT SAFETY WARNING Product Recall
Monica Vinader 14ct Mini Heart Chain Bracelet, Gold, 14ct Mini Heart Chain Necklace, Gold, 14ct Mini Heart Stud Earrings, Gold
Product Code: 41245466, 41245461, 41245463
Brand: Monica Vinader
Product sold from: 16/02/2025 to 27/05/2025
Monica Vinader is recalling the above products as they may contain excessive Cadmium content. This means there is a risk that it can be toxic if ingested by young children and can cause adverse health effects through long-term skin exposure.
If you have bought this product:
Stop wearing it immediately and store it safely away from children until it can be returned to Monica Vinader.
You can find full details on how to return your item by visiting: monicavinader.com/recall-hearts If you are unable to access Monica Vinader's website, please contact Monica Vinader directly at +44 (0)330 828 4350 to arrange your return and choose between a replacement or a full refund.
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
IMPORTANT SAFETY WARNING Product Recall
Centella Crème 50ml
Product Code: 47178403
Brand: Erborian
Product sold from: 01/10/2024 to 28/07/2025
Batch Code: KM06363, KM05363
The code can be found on the outer box and on the back of the tube
Erborian are recalling the above product, as a precautionary measure, due to the absence of preservatives in the formula of the Centella Face Crème.
If you have bought this product with the affected batch codes:
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Stop using the product immediately
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Package up item
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Contact the Erborian Customer Service for information on return and replacement procedures.
Contact by email: ukcustomerservices@erborian.com
By phone: 0800 358 1159 Mon-Fri 9:00am-5:00pm
By post: Erborian Customer Service, Capital House, 2nd Floor 25 Chapel Street, London, NW1 5DH
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
End date: 21/10/2025
IMPORTANT SAFETY WARNING Product Recall
Polarn O. Pyret Baby Floral Romper, Blue
Product Code: 85452346, 85452347, 85452348, 85452349, 85452350
Brand: Polarn O. Pyret
Product sold from: 06/04/2025 to 02/06/2025
Batch Code: All
Polarn O. Pyret are recalling the above product due to buttons becoming loose, after the Romper has been worn by an infant for a short period of time. This means that there is a potential risk of small parts becoming loose and causing a choking hazard.
If you have bought this product between the above dates:
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Stop using the product immediately.
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Package up item.
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Return to your local John Lewis & Partners for a full refund or an exchange.
Contact: John Lewis on 03456 049 049 (09.00-17.00 Monday to Friday)
We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.
End date: 14/10/2025
IMPORTANT SAFETY WARNING Safety Notice
Foldaway Baby Swing Seat
Product Code: 75381302, 75381301, 75381208, 75382201
Brand: TP Toys Product sold from: 27/04/2017 to 01/07/2025
Batch Code: All
TP Toys have identified a potential safety risk for the above products. If an infant leans back in the seat while not secured with the harness, the Foldaway Baby Swing Seat may tip backward with the possibility that the infant may fall out.
It is important that all safety instructions that come with the products are followed correctly, to ensure that infants are safe when using these products.
To ensure safe use of your swing seat:
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Read the Important safety instructions before first use and at regular intervals.
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The Safety Harness MUST be used at ALL times to secure the infant into the Folding Swing Seat.
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NEVER position your swing frame on a hard surface such as concrete or asphalt, as this increases the risk of injury. Suitable surfaces are grass, sand, or a recognised play surface.
The TP Toys Safety Notice can be found here: https://www.tptoys.com/pages/product-safety-notice If you have any questions or would like further advice, please contact the TP Toys Customer Service team via customerservice@tptoys.com or use the contact us page www.tptoys.com/pages/contact-us or call TP Toys on 01525 722769
We’re very sorry that it has been necessary to issue this safety notice, and for the inconvenience caused.
End date: 13/10/2025
IMPORTANT SAFETY WARNING
iCandy Peach 7
Product Code: 31420903, 31420905, 31421305, 31421602,31421603, 31421605, 31421614, 31421617,31421618, 31421619, 31421629, 31421631,31421632, 34700143, 34700158, 34700159,34700169, 34700170, 34700171, 34700181
Brand: iCandy
Product sold from: 01.04.2022
Batch Code: All
iCandy have published a Safety Notice for the above product due to the risk of the folding hub separating on one or both sides of the chassis. This means there is a potential risk of pinching or abrasion.
If you have bought this product at anytime from 1st April 2022:
Check both folding hubs for any visible separation of the plastic parts. If you do notice a gap like the one shown in the second image, or, if you're in any doubt, stop using your pushchair and get in touch with iCandy Customer Services team via this link
https://support.icandyworld.com/newticket?tickettype_id=49&btn=88
Further information about this issue can be found on the iCandy website here.
IMPORTANT PRODUCT SAFETY NOTICE
H-DRY 300 BATDH7A1TCE Integrated Heat Pump Tumble Dryer, 7kg Load,White
Product Code: 88840901
Brand: Hoover
Product sold from: 01/01/2019 to 17/06/2025
A potential safety issue has been identified with the above tumble dryer manufactured by Haier Europe, the brand owner of Hoover, between January 2019 and April 2024. The issue relates to a manufacturing fault in the tumble dryer, that can potentially result in the product catching fire when it is in use.
If you have bought this product between 01/01/2019 and 17/06/2025:
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STOP USING THE PRODUCT IMMEDIATELY
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Check Haier’s website here: https://productsafety.haier.co.uk to find out if your model is affected by inputting the serial number, see above image of where the serial number can be located on your product.
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If your product is affected, you will be able to arrange for a modification to take place on the webpage above. Haier are offering an in-home modification to rectify the issue. A service engineer will attend your home, free of charge, to make a small modification to your tumble dryer.
The product should not be used until the modification has taken place. If the plug is accessible, switch off and unplug the appliance.
We're very sorry that it has been necessary to issue this safety notice, and for the inconvenience caused.
End date: 12/09/2025
Archive
Bugaboo 5 in 1 Giraffe Highchair
Tony’s Milk Chocolate Egg and Milk Chocolate Caramel Sea Salt Egg
Tala The Muse Rechargeable Table Lamp
Stanley Trigger Action Travel Mug 0.35L Nightfall & Matt Black Pebble Mug
Philips GC9682 Steam Generator Iron
Spice Kitchen Indian Spice Tin
Quality Street Sweet Glass Baubles
Vitamix A3500i Ascent Series Blender Set
Thule Ride Along Child Bike Seat
Little People® Mickey and Friends Figure Pack
Hotel Chocolat Halloween Choose Your Poison Chocolates & Flask, Pack of 36, 320g
John Lewis Mattress Toppers - Light Cotton Topper/Sofa Bed Topper
John Lewis Mattress Toppers - Goose Down/ Duck Down Toppers
Bosch Styline TAT8611GB 2 Slot Stainless Steel Toaster, White and TAT8611GB 2 Slot Toaster, Black
My First Bear Rattle Winnie the Pooh Sleeping Bag Friends Forever (2pack) 0-6 Months, Winnie the Pooh Sleeping Bag Friends Forever (2pack) 6-12 Months, Winnie the Pooh Sleeping Bag Exploring Sizes 0-6 Months, Winnie the Pooh Sleeping Bag Exploring Sizes 6-12 Months
Silver Lining Cloud Activity Gym
Bissell CrossWave Cordless Hard Floor Cleaner 2582E
Hotel Chocolat - Caramel Milk Batons
Cloud Velvet Dining Chairs, set of 2, grey/oxblood
Stoves Belling (products listed sold since March 2008)
John Lewis & Partners 2 in 1 Pushchair and Carrycot Black on Chrome and Charcoal on Gunmetal
LED bar Caddy 4 Bottle Spirit Dispenser
Montezumas Hot Pickle Chocolate Bar
The Little Green Sheep Wooden Frame Baby Play Gym and Toys Set
SunnyLife Croc Family Bath Toys
John Lewis & Partners Jurassic Garden Dinosaur Stripe Baby Sleeping Bag
John Lewis & Partners Dual Purpose Pocket Spring Cotbed Mattress
Burford Wall Mirror (84954609) and Oblique Wall Mirror (84954509)
John Lewis & Partners Chevron Double Mirrored Bathroom Cabinet, Natural
House by John Lewis Ridge Double Mirrored Bathroom Cabinet, White
Winter spice set of 9 tealights, Christmas tealight advent calendar
Whirlpool Hotpoint Indesit Washing Machines - 18 December 2019
Lazzaroni Italian Collection Panettone Christmas Gift Bag 690g
House by John Lewis Anton Dining Tables and Benches
iCandy Orange and Peach 2018 Bumper Bar
Apple MacBook 15-inch Pro - 5 July 2019
Whirlpool: Hotpoint/Indesit Condenser and Vented Tumble Dryers - 12 June 2019
John Lewis & Partners Lars Office Chair - grey fabric - 11 June 2019
iCandy Orange Pushchairs - 16 May 2019
Mino Dining Chairs & Mino Bar Stools - 4 March 2019
Lyme Bay Winery Wine Mini Gift Pack, 7x 5cl - 19 October 2018
Joules - Winnie Owl L/S Top, Joules Baby Barney Bear Jumper - 16 October 2018
Mint Velvet - Violet Black Suede & Violet Stone Leather Boot - 11 October 2018
Happy Jackson Congratulations & Happy Birthday Product - 1 October 2018
Goobands Glittogoo GP075 - 17 April 2018
iCandy Peach Pushchairs & Accessories 2016 - 6 April 2018
Britax Römer DUALFIX - 23 March 2018
UPPAbaby RumbleSeat - 14 March 2018
Philips thermometer - 16 February 2018
West Elm Jensen dining table - 23 February 2018
KitchenAid 1.7 Litre Electric Kettle - 23 February 2018
Hotpoint/Indesit fridge freezer - 16 January 2018
Kikki K Copper Scented Candle - 28 March 2017
Beko Condenser Tumble Dryer - 18 May 2017
Little Live Pets toys - 28 February 2017
Fat Face Cowes Overhead Sweat Top - 23 February 2017
Fat Face Yarmouth Textured zip-through Knitted Top - 23 February 2017
Hotpoint/Indesit condenser and vented tumble dryers - 23 February 2017