Returns & Refunds | Customer Services

Skip to main content
Skip to footer

About us
John Lewis Brands
Brands A-Z
Our shops
Customer services
Our services
Track order
My John Lewis
Partnership Credit Card
Insurance

Search

Sign in
Account
0items in Basket
Basket
Menu
Menu

Shop by Room
Home & Garden
Furniture & Lights
Electricals
Women
Men
Beauty
Baby & Kids
Sport & Travel
Holiday Shop
Gifts
Sale & Offers

Returning an item

How much did the Jewellery or watch cost?

Be in the know

Get inspiration, new arrivals and the latest offers to your inbox

Footer

Feedback

Your comments help us improve our website

Leave feedback

John Lewis App

Contact us
Customer services
Product support
Our shops
Price Drop Policy

Delivery & collection
Track your order
Returns & refunds

Gift Cards & vouchers
Services
Buying guides
My John Lewis
Basket
Wish List
Brands A-Z
Inspiration
Offers
Events

Jobs
Waitrose & Partners
About the John Lewis Partnership
John Lewis & Partners for Business
Happier futures

Payment plans
Partnership Credit Card
Foreign currency
Home insurance
Pet insurance
Car insurance
Investments

Terms and conditions
Secure shopping
Product recalls and safety notices
Staying safe during Covid-19
Modern slavery statement
Privacy notice
Cookies
Sustainability
Accessibility
Site index

Terms and conditions
Secure shopping
Product recalls and safety notices
Staying safe during Covid-19
Modern slavery statement
Privacy notice
Cookies
Sustainability
Accessibility
Site index

John Lewis plc is a credit broker and not a lender. Credit provided by Creation. John Lewis plc, registered office: 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (Register no. 724309) for the purpose of introducing the credit provided by Creation Consumer Finance Ltd, registered office: Wellington Buildings, 2-4 Wellington Street, Belfast BT1 6HT. Creation Consumer Finance Ltd is authorised and regulated by the Financial Conduct Authority (Register no. 311518). Credit is available subject to status to UK residents aged 18 or over. Terms and conditions apply.
Find out more.

Clearpay is credit that is not regulated by the Financial Conduct Authority. You must be 18+ and a permanent UK resident (excl Channel Islands). T&Cs, late fees and other eligibility criteria apply. Find out more.

Download the John Lewis app

for all life’s moments

Facebook

Twitter

Youtube

Instagram

TikTok

How much did the Jewellery or watch cost?

Help

Delivery

Shopping

More from us

Finance

Terms