Our Services
TECHNOLOGY INSTALLATION AND SUPPORT
Tablet set-up
Smartphone set-up
Smartwatch set-up
Standard and Advanced Laptop or Desktop set up
Our specialist Partners in the Technology department (available in most shops), are here to take the hassle out of setting up your new tablet, smartwatch or fitness tracker. With smartphone, laptop or desktop set-ups, we can transfer data from your existing device if you are upgrading. We also offer support services for existing devices to ensure they are working at their best.
Please see below for individual service prices.
Search our hub for guides on how to use your new product here.
Our Technical Support Partners can complete 3 types of services in your local John Lewis & Partners, to both new and existing devices, and some of the services can be completed the same day.
Quick Set-Up
After purchasing a new technology product, our Technical Support team can assist and take the hassle out of setting up the device for you, meaning when you take your new tech away it will be ready to use straight away.
Tablet set-up
WHAT WE’LL DO
- Set up a user account, creating an initial passcode access
- Installation of any available operating system updates
- Download historic apps, if applicable
- Log into a maximum of 2 existing accounts on the relevant apps, for example email or music accounts
- 15-minute demonstration of a new device with a Technical Support Partner, if required - camera, touch ID access, pre-installed apps, sharing files with other tablets, using a tablet with other devices, security and privacy settings
PRICE £30
BEFORE YOU BUY
To complete the process as efficiently as possible, please have the following correct/current login details with you:
- Username and password for relevant branded app store
- Username and password for the 2 existing accounts, from the list above, that you would like to have set up on your behalf - such as email address
Service duration can be up to 2 hours, depending on software updates and provision of correct passwords required.
We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.
Smartphone set-up
WHAT WE’LL DO
- Set up a user account, creating an initial passcode access
- Installation of any available operating system updates
- Download any historic apps
- Transfer of contacts and pictures from your existing smartphone, if required
- Log into a maximum of 2 existing accounts on the relevant apps, for example email or music accounts
- 15-minute demonstration of a new device with a Technical Support Partner, if required - camera, touch ID or face ID access, pre-installed apps, sharing files with other smartphones, using your smartphone with other devices, security and privacy settings
PRICE £30
BEFORE YOU BUY
To complete the process as efficiently as possible, please have the following correct/current login details with you:
- Username and password for relevant branded app store
- Username and password for the 2 existing accounts, from the list above, that you would like to have set up on your behalf - such as email address
Service duration can be up to 2 hours, depending on software updates and provision of correct passwords required.
We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.
Smartwatch set-up
WHAT WE’LL DO
- Create a new user account with the relevant smartwatch or fitness tracker brand
- Installation of any available operating system updates
- Sync with 1 compatible device, for example, smartphone, tablet or laptop, and download app, if applicable
- 15-minute demonstration of the new device with a Technical Support Partner, if required - inputting wellbeing details, features and benefits of using a smartwatch with a synced device eg. smartphone
PRICE £20
BEFORE YOU BUY
To complete the process as efficiently as possible, please have the following correct/current login details with you:
- Correct login and password details for relevant app store access
- Bring compatible device with you eg. smartphone, to sync with smartwatch
Service duration can be up to 1 hour, depending on software updates and provision of correct passwords required.
We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.
Standard laptop or desktop set-up
WHAT WE’LL DO
- Set up a maximum of 2 user accounts
- Installation of manufacturer updates or operating system updates available
- Configure or create a maximum 2 email accounts, if required
- Activate and update pre-installed antivirus software
- Set up inbuilt parental controls, if required
- 15-minute demonstration of the new device with a Technical Support Partner, if required - privacy and security settings, how to personalise the device, using a laptop or PC with other devices, basic maintenance advice
PRICE £45
BEFORE YOU BUY
To complete the process as efficiently as possible, please have the following correct/current login details with you:
- Username and password for existing 2 email accounts
Service duration can be up to 4 hours, depending on software updates and provision of correct passwords required.
We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.
Advanced laptop or desktop set-up
WHAT WE’LL DO
- Set up a maximum 2 user accounts
- Installation of manufacturer updates or operating system updates available
- Configure or create a maximum of 2 email accounts, if required
- Activate and update pre-installed antivirus software
- Set up inbuilt parental controls, if required
- Data transfer, including music, photos, movies and documents transferred to the new computer, USB or external hard drive, provided by the customer
- Install, configure and register 1 piece of software, such as Microsoft Office or Norton Security. Please note the software package is sold separately to this service
- 15-minute demonstration of the new device with a Technical Support Partner, if required - privacy and security settings, how to personalise the device, using a laptop or PC with other devices, basic maintenance advice
PRICE £80
BEFORE YOU BUY
To complete the process as efficiently as possible, please have the following correct existing login details with you:
- Username and password for 2 existing email accounts
For the data transfer from an existing laptop or desktop:
- Please bring your current laptop or PC to transfer the data across.
- Please prepare the files/ data to be transferred and have them already organised into folders for clarity and ease
- Data transfer is completed via a hard drive that is sold separately, or you can provide your own if storage is sufficient
Service duration can be up to 48 hours, depending on the quantity of the data being transferred, software updates and provision of correct passwords required. Our Technical Support Team will contact you when the service has been completed.
We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.
Software installation
WHAT WE’LL DO
- Install, configure and register 1 piece of software to an existing laptop, desktop or tablet, such as Microsoft Office or Norton Security, that is sold separately to the service
PRICE £35
BEFORE YOU BUY
To complete the process as efficiently as possible, please have the following correct/current login details with you:
- Username and password for 2 existing email accounts
- Please bring in your existing device to your local shop
- Software must be purchased from John Lewis & Partners to be installed
Service duration can be up to 1 hour, depending on software updates.
We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice
Software installation bolt-on
WHAT WE’LL DO
- Install, configure and register 1 piece of software to a new laptop, desktop or tablet such as Microsoft Office or Norton Security that is sold separately to the service
PRICE £15
BEFORE YOU BUY
To complete the process as efficiently as possible, please have the following correct/current login details with you:
- Username and password for user account
- Speak to a Partner for more details about which software may be most appropriate for using with your new device
- Software must be purchased from John Lewis & Partners to be installed
Service duration can be up to 1 hour, depending on software updates.
We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.
SMOOTH RUNNING
We can support with ensuring your current laptop or desktop is always running at its best with our support services listed below. If you are looking to upgrade your device, we also offer help with ensuring your data is either backed up correctly or wiped if you are trading it in.
Data backup
WHAT WE’LL DO
- Back up all system and data files from an existing tablet, laptop or desktop to an external hard drive, which is sold separately
PRICE £35
BEFORE YOU BUY
- This service may be recommended prior to a laptop or desktop being sent away for a repair, to ensure no valuable data is impacted during other onging support services
- If this service is completed before being sent away for a repair, we will send the goods directly to the repair agent once the back up has been completed
- A data backup can be completed on desktops, laptops or tablets that have not been purchased from John Lewis & Partners
- Data backup is completed via a hard drive that is sold separately, or you can provide your own if storage is sufficient
Service duration can be up to 48 hours, depending on the quantity of the data being backed up from the device. Our Technical Support Team will contact you when the service has been completed.
We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.
EASY FIXES
If the worst should happen, no matter how well you look after your device, we’ll work to help get your valuable data retrieved and smartphone screens replaced. These services can be completed for devices out of warranty or if they have not been purchased from John Lewis & Partners, to help get things back on track.
Standard data recovery
WHAT WE’LL DO
PRICE £149
BEFORE YOU BUY
Advanced data recovery
WHAT WE’LL DO
PRICE
Upgrade from Standard Data Recovery to Advanced Data Recovery, once your device has been assessed: £150
BEFORE YOU BUY
Help with my electrical product
For aftersales support on a home appliance or technology product, please visit our support hub.