OUR SERVICES

Home Design Service

Refreshing a room or transforming your whole home? Let's make it happen.

Get free personalised advice in store or online with our Home Design Stylists.

What our expert appointments cover

Personalised advice and inspiration for your budget and needs, from basic accessories to full room redesigns.

Collaborate with our British Academy of Interior Design trained Stylists. We have over 100 Stylists around the UK.

Digital mood boards, 2D floorplans and 3D imagery may be created to help visualise how products work in your space.

In-store and virtual appointments available at a time that works for you.

We’ll send you a personalised shopping list on the products discussed throughout the project.

Our free appointments

In-store60 minutesThese are ideal if you’d like to have a look and feel of the items and materials in person.

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Virtual30 minutesSpeak to our stylists on a video or phone call from the comfort of your home.

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How it works

Step 1

Fill out a quick questionnaire and provide information about the space, so we can understand your needs for the project.

Then you’ll meet your chosen or local Home Design Stylist either virtually or in-store, depending on which appointment you book.

Step 2

We’ll start by discussing your ideas, inspiration and requirements before agreeing next steps on the project together.

Step 3

Your Home Design Stylist will work on your project, using their industry-recognised experience and our vast range of products to create a bespoke design for you.

Step 4

We’ll invite you to a presentation with you Home Design Stylist to talk through the design. Digital mood boards, 2D floorplans and 3D imagery may be created to help visualise how products work in your space.

It doesn’t stop there, your Home Design Stylist will then work with you every step of the way to bring your dream space to life.

What to expect

Meet Alex, one of our Home Design Stylists, detailing what you can expect from this service.

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Our Stylists are here to help

"Whether you’re refreshing a single room or reimagining your entire home, I’ll work closely with you to bring your vision to life. With a focus on quality, craftsmanship, and timeless design, I’ll help you create a space that’s as functional as it is beautiful."

"I'll help you create your signature home style. With expert guidance we can explore the key elements by introducing texture, pattern and colour combinations. Add stylish features and beautiful pieces to personalise your home."

@johnlewis_shareen@johnlewis_shareen

“I always use my interior expertise to help customers bring their ideas to life, building looks that reflect their individual personalities and style to have a house they are proud of and works for them.”

@johnlewis_ellie@johnlewis_ellie

Ideas and Inspiration

Our Stylists like to keep up with a broad range of styles. Here are some of their current favourites.

Homeware trends for 2024

Cosy living room

Sleep sanctuary

I designed this: Tilt armchair

I designed this: Florence print

Up to 10% off selected Home with Home design service appointments

Get 5% off £1,500 and 10% off £3,000 when you book an in-store or virtual Home Design Service appointment with one of our experts. Exclusive to My John Lewis members. T&Cs apply.

View your rewardsView your rewards

Image of a bright white rooms with colourful living products

What our customers say

As I am unable to get into the store a virtual appointment was perfect. My stylist was very enthusiastic, had great ideas and had excellent knowledge of the products.She was able to send fabric samples and even followed up to check how I got on and if there was anything else I would like to change or add to the pieces we had picked out. Newcastle

Danielle from the Norwich branch was outstanding. She listened to me at all stages. This was an empty flat and Danielle had the tricky job of fitting it out.Danielle's eye for colours and product knowledge were second to none. She was flexible, changed as required, and truly professional, meeting me in the branch, and going to the flat. There is no way my flat would look as good without her.Norwich

I found it an excellent service. Inspiring and motivating.I enjoyed a good rapport with my stylist, Rachel. She was patient and helpful throughout. Her ideas and knowledge broadened my perspective of what is possible. Very grateful.Exeter

Ready to book?

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More for your home

How it works

Step 1

Fill out a quick questionnaire and provide information about the space, so we can understand your needs for the project.

Then you’ll meet your chosen or local Home Design Stylist either virtually or in-store, depending on which appointment you book.

Step 2

We’ll start by discussing your ideas, inspiration and requirements before agreeing next steps on the project together.

Step 3

Your Home Design Stylist will work on your project, using their industry-recognised experience and our vast range of products to create a bespoke design for you.

Step 4

We’ll invite you to a presentation with your Home Design Stylist to talk through the design, providing you with a mood board, floor plan and 3D-visualisation.

It doesn’t stop there, your Home Design Stylist will then work with you every step of the way to bring your dream space to life.

Terms & Conditions

Up to 20% off Beds & Bedroom with Sleep Service appointments

1.One offer per qualifying transaction can be redeemed and the offer can only be used once.

2. This Sleep Service appointment offer is valid from 2nd October 2024 until further notice. The Promotion applies to qualifying transactions made within this period.

3. To redeem online the customer will be provided with a code at the end of their Sleep Service Appointment.

4. To redeem in-store the Partner processing the transaction will apply the offer upon confirmation that the Customer is a My John Lewis member and has had a Sleep Service Appointment. To confirm your membership, please show your My John Lewis card.

5. To qualify for this Promotion you must be a new or existing My John Lewis member. Online customers must be logged in to your johnlewis.com online account, and have your My JL member number registered to that account. Customers in store should have their My John Lewis card scanned or speak to the Partner processing their transaction when completing the purchase at the checkout.

6. This offer excludes all products from the following brands: West Elm, Cotswold Company, Made.com

7. All products are subject to availability and we will not take pre-payment for items awaiting stock delivery.

8. Eligibility for the offer is only valid for each customer up to two months after the date of the customer's Sleep Service Appointment.

9. To qualify for this offer you must book and have attended an in-store or virtual Sleep Service appointment, then you need to purchase qualifying Sleep products in one transaction online or in-store (see exclusion details below).

10. If all other eligibility is met the customer will receive 15% off their purchases when they spend £1,500.00 and 20% off their purchases when spending £2,000.00 or more until further notice.

11. The offer will be apportioned against applicable items. The value of the offer will be deducted from any refund received. For the avoidance of doubt, please see the examples below; Example 1 – Customer purchases a basket of qualifying goods with a total value of £1,500, gets a £225 discount and pays £1,275. They return an item of the value of £100. They will get a refund of £85 as it will be reduced by £15 to reflect a share of the £225 discount. Example 2 – Customer purchases a basket of qualifying goods with a total value of £2,000, gets a £400 discount and pays £1,600. They return an item of the value of £100. They will get a refund of £80 as it will be reduced by £20 to reflect the share of the £400 discount.

12. This offer cannot be used in conjunction with any other money off offer, except save offers where the price has already been reduced. This offer is single use only and once used, cannot be used again.

13. The offer cannot be exchanged for cash.

14. Exclusions include: West Elm, Cotswold Company, Made.com, made to measure orders, gift cards (including third party), delivery charges, carrier bags, John Lewis & Partners Foodhalls, John Lewis & Partners cafes and restaurants, Waitrose/Little Waitrose & Partners, alcohol-related products, restaurant concessions, Protect Plus services, installations and repairs, John Lewis Opticians, Kuoni, The Floor Room and Bureau de change. This offer cannot be used at Swindon Outlet.

15. Any spend threshold will be assessed after any other discount has been applied to the basket. This includes Partner discount applied to your order if applicable.

16. The offer is only available for products purchased for personal non-commercial use. John Lewis reserves the right to not sell products to customers where it has grounds to believe that such products are being purchased for commercial use.

17. John Lewis & Partners reserves the right to remove this offer at any time.

Up to 10% off home with home design service appointments.

1. One offer per qualifying transaction can be redeemed and the offer can only be used once.

2. This offer is valid on selected Home products only.

3. This Home Design Service appointment offer is valid from 2nd April 2025 until further notice. The Promotion applies to qualifying transactions made within this period.

4. To redeem online the customer will be provided with a code at the end of their In-Store or Virtual Home Design Service Appointment.

5. To redeem in-store the Partner processing the transaction will apply the offer upon confirmation that the Customer is a My John Lewis member and has had a Home Design Service Appointment. To confirm your membership, please show your My John Lewis card.

6. To qualify for this Promotion you must be a new or existing My John Lewis member. Online customers must be logged in to your johnlewis.com online account, and have your My JL member number registered to that account. Customers in store should have their My John Lewis card scanned or speak to the Partner processing their transaction when completing the purchase at the checkout.

7. All products are subject to availability and we will not take pre-payment for items awaiting stock delivery.

8. Eligibility for the offer is only valid for each customer up to 3 months after the date of the customer's Home Design Service Appointment.

9. To qualify for this offer you must book and have attended an in-store or virtual Home Design Service appointment, then you need to purchase qualifying Home products in one transaction online or in-store (see exclusion details below).

10. If all other eligibility is met the customer will receive 5% off their purchases when they spend £1,500.00 and 10% off their purchases when spending £3,000.00 or more until further notice.

11. The offer will be apportioned against applicable items. The value of the offer will be deducted from any refund received. For the avoidance of doubt, please see the examples below; Example 1 – Customer purchases a basket of qualifying goods with a total value of £1,500, gets a £75 discount and pays £1,425. They return an item of the value of £100. They will get a refund of £95 as it will be reduced by £15 to reflect a share of the £75 discount. Example 2 – Customer purchases a basket of qualifying goods with a total value of £3,000, gets a £300 discount and pays £2,700. They return an item of the value of £100. They will get a refund of £90 as it will be reduced by £10 to reflect the share of the £300 discount.

12. This offer cannot be used in conjunction with any other money off offer, except save offers where the price has already been reduced. This offer is single use only and once used, cannot be used again.

13. The offer cannot be exchanged for cash.

14. Exclusions include: Small and Large Electrical Appliances, Tapi, made to measure orders, Fitted Kitchens, gift cards (including third party), delivery charges, carrier bags, John Lewis & Partners Foodhalls, John Lewis & Partners cafes and restaurants, Waitrose/Little Waitrose & Partners, alcohol-related products, restaurant concessions, Protect Plus services, installations and repairs, John Lewis Opticians, Kuoni and Bureau de change. This offer cannot be used at Swindon Outlet.

15. Any spend threshold will be assessed after any other discount has been applied to the basket. This includes Partner discount applied to your order if applicable.

16. The offer is only available for products purchased for personal non-commercial use. John Lewis reserves the right to not sell products to customers where it has grounds to believe that such products are being purchased for commercial use.

17. John Lewis & Partners reserves the right to remove this offer at any time.