Contact us

Did you know

If your item is damaged or faulty, or received the wrong product

Take photos of the item you received
Send them to us via live chat or email and provide details about the problem.

Choose your contact method

Email or call us

Submit your photos via our email form, and you’ll get a case reference and a phone number you can call us on. If you'd prefer to wait, we'll get back to you via email within 24 hours.

Email us
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Have a different problem?
Call 03456 100 342 to speak to one of our Partners. Please have your order number ready.
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