Contact us

Did you know...

Product experts at Vax are on hand for the best technical support

Speaking directly to Vax can help you with:

  • troubleshooting support over the phone
  • posting replacement parts
  • arranging collection for repairs
  • booking product collection and exchange service for £3.99

Contact Vax Technical Support

Please have the product with you when you call.

OR

Contact John Lewis & Partners Customer Service

FAQs

Got a question? Search for help topics

More from us
myJohnLewis

Join us for exclusive rewards

Visit My John Lewis
buyAgain

All your previously purchased products in one place

Visit Buy Again
wishList

Create a Wish List for any occasion

Visit Wish List
partnershipCard

Earn points with our credit card

Visit John Lewis Partnership Card
jlInsurance

With John Lewis Money, you always know what to expect

Visit John Lewis Insurance
jlForeignCurrency

Make the most of your money this holiday

Visit John Lewis Foreign Currency
jlOpticians

Personal advice, the latest ranges and specialist attention

Visit John Lewis Opticians
jlBusiness

A commercial solution to suit you

Visit John Lewis for Business
waitrose

Everything we do goes into everything you taste

Visit Waitrose & Partners